Travel Wipes Offers a Satisfaction Guarantee on All Products

 Items purchased from Travel Wipes.com are eligible for a refund if returned within 30 days of purchase. We only accept returns purchased from singularwipes.com and cannot process merchandise from a physical store or one of our stockists. All returned items must be in their original condition.

Once we receive the product, we will credit your original payment method with the cost of what you paid for the returned product excluding the price of shipping. 

MAKING A RETURN

1. You MUST include the packing slip with your (item(s) or your return/ exchange cannot be processed. If you misplaced your packing slip or it was not originally included, then please include a piece of paper with your order #, details, name, address, what item you're returning and why.
   2. Circle the items being returned and mark the appropriate return code. 
   3. Securely and seal your item(s) and invoice in an appropriate shipping box.
   4. Please ship with your preferred shipping service (recommended to ship via UPS or Insured Parcel Post):

Travel Wipes

9918 162nd St. Ct. E., Unit 2

Puyallup, WA 98375 US

Keep the Return Tracking Number for your return package to monitor delivery status. Also, please allow up to 10 business days for us to receive and process refunds once delivered.

To receive credit, items must be returned within 30 days of delivery.

Please also note, that you will be responsible for paying for your own shipping costs for returning your item.

If you have any other questions, contact us at info@travelwipes.com.

  

CANCELING YOUR ORDER:

If you'd like to cancel your order, please email us at info@travelwipes.com as quickly as possible. If your order has already been fulfilled and you have received the shipping confirmation, please refer to our return policy above.

INCORRECT ORDERS:

If you received the wrong item you can send it back to us and we will replace it with the correct one. You will receive a refund for the shipping cost.

LOST OR MISSING ITEMS:

Please note that we do ship items separately, and mark them on your packing slip if they will be arriving in multiple packages.

However, if your package is delivered with missing items from your order, then please email  info@travelwipes.com so we can quickly get your issue resolved.

 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@travelwipes.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@travelwipes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.